Delete your account and data
You can request deletion of your Filarr account and all associated data at any time, from the app, the browser, or by email. Here is how, and what it covers.
The fastest way: from the app
Open Filarr, then Settings → your account → Delete account. Deletion is immediate and irreversible. No further step is needed; this page exists for cases where you no longer have the app.
From the browser
Sign in at filarr.com/account, then open account management. There you will find account deletion, device management and subscription management — without installing the app.
By email, if you no longer have access
If you can no longer sign in, email contact@filarr.com from your account’s email address, with the subject “Account deletion”. We verify the address and then delete within 30 days at most. A request sent from an address other than the account’s cannot be honored, for your protection.
What is deleted
Everything tied to your cloud account: the account itself, your linked devices, your encrypted files and notes stored server-side, and your Stripe subscription (cancelled). Ephemeral share links you had created expire and are deleted automatically.
Because Filarr is zero-knowledge, your content was already encrypted server-side with a key we do not hold: its deletion is permanent, with no recoverable copy on our side.
What stays on your devices
Files present locally on your own devices are not affected by cloud account deletion: they remain on the device until you remove them yourself. Account deletion only affects what is server-side.
What may be retained, and why
We do not retain your content after deletion. Certain minimal, non-content data may remain for the time strictly required by a legal obligation: for example billing records required by accounting law (amounts, dates, VAT), unrelated to the contents of your vault. These are purged when the applicable legal retention period expires.
Timeframe
From the app or the browser, deletion is immediate. By email, after verifying your address, it happens within 30 days at most. You can write to contact@filarr.com at any time to check the status of your request.